The way forward through collaboration over creation Instead, Nimble would extend its credit decisioning expertise, and pivot to offer new products to a near prime, digitally savvy customer audience, who were underwhelmed by traditional lenders. In 2019, the company set out to realise their vision to transition out of payday loans. With a strong brand, customer base and credit data set, Nimble needed to live up to its name and respond fast, whilst also ensuring that it was doing the right thing for its customers. This has only amplified the increasing customer expectations set by other digital services that everything should be instant, easy and personalised. These new entrants have supercharged the industry offering customers convenience and speed to digitally engage and access services that are tailored for them. In parallel, in the last two years Australia has seen enormous fragmentation in financial services with the rise of specialist Loantechs, Fintechs and Neobanks. However, as with many successful startups, growth has not come without accumulating technical debt, hampering the opportunity for further innovation and scale. It was the first to bring to market paperless applications in 2009 and Straight-Through Processing (STP) in 2011. Speed and innovation have always been at the forefront of Nimble’s strategy. Thoughtworks partnered with Nimble over a seven month period to provide product delivery coordination and technical excellence to build a new credit product, Nimble AnyTime. Transformation is never easy, particularly at the speed needed to compete in Australia’s thriving fintech ecosystem. But with a significant pivot to that vision in the last year, CEO, Gavin Slater has sought to transform the company out of short term lending into a truly customer-centric fintech. Nimble, one of Australia’s first disruptive lenders, has a vision to make finance faster.
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